Customer Service Team Leader

• Permanent position with great salary and future advancement opportunities
• Lead and support a small internal sales/customer service team
• Industry leading client specializes in equipment sales, service&rental supplies

Mobilize was born from the philosophy of "Connecting Good People". Whether you are looking to secure your next permanent, contract or casual position, or a client who is searching for your next hire, Mobilize want to partner with good people - customers, clients and suppliers alike to make meaningful connections.

Mobilize is partnering with a WA owned and operated leader in the design, sales, service and rental of specialised fluid transfer systems. Delivering end to end solutions to industrial customers who rely on their technical expertise, quality products, and responsive service, we're seeking a Customer Service Team Leader to drive performance across a small internal sales team, ensuring fast, accurate quoting, seamless order management, and exceptional customer support across all sales coordination functions.

Key Responsibilities:

• Respond to customer enquiries in a timely, professional manner
• Prepare and issue accurate quotations (sales, calibration, rental, and manufacturing) using SAP, ensuring pricing accuracy and profitability targets are met
• Process customer orders, invoices, and follow up payments as required
• Manage team workload to ensure productivity, efficiency, and service levels are maintained
• Monitor back orders and reserve invoices, coordinating with warehouse and procurement teams for on-time delivery
• Support and develop team members, including performance feedback and training
• Handle customer issues including complaints, returns, warranties, and non-conformances
• Maintain accurate pricing and customer information within SAP and internal systems
• Work closely with sales and operations teams to improve processes and outcomes

Qualifications & Skills

• Experienced in customers service within an industrial / technical environment
• Experience preparing and submitting quotations
• Strong technical aptitude with the ability to interpret product and customer requirements
• Experience leading or coordinating a small team in a high-volume environment
• Strong communication and organisational skills

Desirable:

• Experience with SAP Business One (SAP B1)
• Knowledge of ISO 9001 Quality Systems and OH&S requirements
• Experience in procurement, logistics, warehousing, or inventory control
• Experience in hydraulics and / or fluid mechanics industry

Mobilize is proud to be equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander and female candidates.


How to apply If you meet the above requirements and would like to be considered for this role, please submit your interest using the 'Apply' button. Applying is quick and easy - just make sure you have the following documents ready to go:

• Resume
• Cover Letter (optional)

If you have questions or would like to discuss the details of this role, please contact Patricia Espina on [email protected] or 0488 805 773.